Resources mentioned in the episode can be found at the end of this blog post.
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Kathryn: So quality improvement, what is it all about in practice?
Pam: Well, I think most people know that it’s in the code of conduct for vets and veterinary nurses that we have to take part in clinical governance. Clinical governance, I think is something we’ve always done. It’s just thinking about what we do and seeing if we can do it any better, really.
We’ve always done it, and I’ve been qualified a long time, in an informal way, maybe around coffee breaks and things. Clinical governance asks you to have a framework to do it regularly and act on what you’ve talked about.
So that’s the kind of framework, but quality improvement is giving you the tools to do it. It actually is about giving you the systems and tools to actually make these improvements.
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